The main goal of most business tools, including a phone system, is to improve efficiency and productivity, leading to customer satisfaction. There are a few basic but incredibly useful telephony features that you, your business, and ultimately your clients can benefit from significantly – if you are aware of them and if your phone system specialist has set them up properly!
It’s never too late, so let’s have a look at just a few of too many telephony features we all may have missed:
1. Paging:
Many PBXs come with a paging feature by default, saving you from the hassle and cost of buying and maintaining a separate PA system. Simply pick up the phone, dial a code, and announce your message. It will be played through the extension speakers in the same page group. You’ve probably seen this in big chain stores when staff are looking for assistance.
2. Call Park:
Call Park makes call transferring much easier. Instead of juggling between an active call and a hold call, which can be a nightmare depending on your phone system, you can simply park the call. Find the intended recipient via chat, a call, or even just shouting across the office, and ask them to pick up the parked call at a specific slot.
3. Call Queue:
Think of Call Queue as the smarter version of a Ring Group. You can set conditions and ring strategies, such as “Fewest Answered,” “Least Talk Time,” “Longest Waiting”, “Skill Based,” and more. This ensures incoming calls are efficiently distributed among a team of receptionists or agents. It’s an essential feature for call centres and systems with high incoming call volumes.
4. Voicemail and Fax to Email:
Get your voicemails and faxes delivered straight to your email. No more checking multiple devices; everything you need is in one place.
5. Call Monitoring, Whisper, and Barge In:
These features are perfect for training and quality control. Supervisors can listen in on calls (monitor), give advice without the caller hearing (whisper), or join the call (barge in) if needed.
6. Remote Working and Work Extension on Mobile/PC:
Stay connected no matter where you are. With work extension on mobile or PC, you can take and make calls just as if you were in the office, ensuring seamless communication.
If you need to know more about available features and opportunities to optimize your phone system, both cost and technical wise, do not hesitate to contact us at CALLPRO. Our aim is to help you, and your business, grow by communicating like a PRO.
☎️ 08 7089 5566
📞 0415 124 780
📧 [email protected]
🌐 callpro.com.au
